Initiative - should we tell people to use it?

Do people need to be told to use initiative?

Over the last few days I have come across several instances of individuals asking questions on forums where the answer is easily discernible by simply looking.

Example 1: A guy asks where a window has gone on an application. 
It had not gone but was embedded in the main application several versions ago. Accessed by the 'View' menu or [F6]. Information provided in the help file. 

Example 2: A guy contacts me on 'Amazon Answers' asking what to do when his SD Card on his new Raspberry Pi seems defective. 
I respond telling him to check the card or try another with newly downloaded software.
He responds expecting me to replace the defective card (he must think he contacted Amazon)
I respond telling him I am not 'Amazon' and he should contact them or the supplier.
He responds DEMANDING that I should replace his card. He obviously does not know how to contact the right people even though that information is on the order detail.

Example 3: users of Joe Taylor's excellent WSJT-X software or similar not having a clue as to the correct (or adequate) sequence of messages. The guy in question was ONLY using the 'CQ line' of messages and 'RRR'ing each of my messages. Took a long time to get my QSO completed.
Simply seeing what others do would indicate what sequence to follow if the following of written instructions is too difficult.

I worry sometimes that the technological aspect of the hobby is now of low importance and the use of 'Black' boxes alongside 'easier' licensing in some regions is effectively dumbing down the hobby. As an aside a year or so ago on 2m I heard an old timer trying to explain to a new licensee what a dipole was!